Over The Moon Tents Hire: Frequently Asked Questions?

Q: What services does Over the Moon offer?
A: We hire out tents, dj's, sound system, lighting, bio-fuel generators, decor and event management services for social events for up to 500 people.

Q: Why should I choose Over The Moon Tents?
A: See our About Us Page for an answer to this.

Q: Do we have to hire tents from Over The Moon to use your other services?
A: No, not always. We can provide our event services ( music, decor, lighting and production) to clients who may be holding events in-doors.

Q: What music do Over the Moon DJs play?
A: Over the Moon DJs are happy to play music that clients want to hear. Please let us know two weeks in advance so we can ensure we have the music you want to hear.

Q: What if I want something different from what is shown on the website?
A: We have lots of contacts in the events industry who can assist us with tents, decor and other event requirements. Please contact us or use the quote form to tell us what you are interested in.

Q: How much space do I need to allow to pitch the tent?
A: The amount of space required is described on the tents pages of the relevant tent.

Q: How can I pay?
A: You can pay by Paypal, BACS, cash or cheque. We ask for a 25% deposit to confirm the booking, with the balance payable 14 days before the first day of hire. Please note that cheques must be with us to allow sufficient time for funds to clear.

Q: How long does it take to erect the tent?
A: It takes us about three hours to erect a Yurt,two hours for a Pavilion and one hour for a Tipi. The Military marquee can take from 2-4 hours depending on the number of sections.

Q: How do tents handle wet and windy weather?
A:If the weather is inclement being outdoors under canvas is still a fun event. Tents are fully waterproof, and with flooring and heating feel warm and toasty inside. Where possible additional areas may be covered to keep out the wet, and/or the layout of the event can be adapted. Often weather conditions can lend a spirit and joyous feel to proceedings.

If it is raining then we will ensure that the run off water is safely handled and all electrics are protected. Covered walkways may be advisable to limit going out in the wet.

If there are very high winds then we make an assessment with a wind guage to ensure that erecting or collapsing the tents will not be a high risk to health and safety for people. Force 5 wind, which is upto 25mph, is when we would consider delaying erection till the wind subsides. Event insurance cover can be found on the internet to offset some weather risks unduly affecting an event.

Q: Can I come and see a tent set up before i book?
A: Yes, this is possible. Sometimes we have open days where you can see our tents. Check the news page for information. Also please ask us and we can enquire with a client to arrange a viewing, if it is convenient.

Q: Can I have an open fire in my tent?
A: No we like to keep the tents smelling only of canvas and not smoke. Fires in tipis are very smoky and are less romantic than the imagination would suggest.

Q: Can guests smoke in the tents?
A: In response to the new no-smoking law the following information is useful:
Are Marquees & Tents affected?

Yes, the law does apply to temporary structures. Premises are considered 'substantially enclosed' if they have a ceiling or roof, but have an opening in the walls, which is less than half the total area of the walls. The area of the opening does not include doors, windows or any other fittings that can be opened or shut.
Is a marquee or tent a public Place?

A marquee or tents supplied to private property, where the only uses are pre-invited non paying guests then, apparently, this is not a public place. However please bear in mind that if there are any subcontractors on site, such as entertainers, speakers, caterers, DJs or other event support staff, then the Marquee becomes a public place.
What is your responsibility?

There is a requirement for substantially enclosed public structures to have non smoking signs prominently displayed at each entrance. There should be a large (at least A5) sign including the no-smoking symbol at least 70mm in diameter, and carrying the words "No Smoking". It is against the law to smoke in these Premises, displayed at every public entrance. A smaller sign consisting of the no-smoking symbol at least 70mm in diameter may be instead displayed at staff entrances.
The law does not make it clear however whether the display of these signs is the responsibility of the event organisor or the Marquee provider. Having consulted authorities the responsibility would be considered a joint one. Over the Moon will supply these signs where needed and afix them to the tents.

Q: Do i need event insurance?
A: Just google 'Event insurance' to see what's available. We have insurance for our equipment and public liability. Depending upon your outlook you may want the extra protection given by specific insurance for your event.

Q: Are your tents fire retardant?
A: Yes. Our tents are constructed from fire retardant fabrics, as is our flooring and most of our decor. Click on the links below to see the certificates.

Pavilion Green Tents Canvas Fire Certificate

Pavilion White Canvas Tents Fire Certificate

Party Tent Canvas Fire Certificate

Yurt Tents Canvas Fire Certificate

Intent Fabric Fire Certificate

Pod Tent Fabric Fire Certificate

Coir Flooring Certificate

Over The Moon Employer, Public Liability & Insurance Certficate

Q: How do i estimate how much space is needed for dining?
A:Rectangular tables are the best use of space in rectangular tents, while circular tables work best in circular tents. For use as a dining tent the most efficient seating is to use rectangular tables and benches style along the tent's length. The rule of thumb for seating area is to allow 1.5msq for each seated person. Using benches will reduce this to 1msq.

Q: Do you do site visit's beforehand?
A: Yes if you are hiring two or more tents from us. A site visit needs the client, or their representative, present so they can tell us their plans.

Q: What type of area is needed for the tents?
A: We need a flat level grass surface. The area must allow the tents to be sited away from trees and any underground pipes. Our tent stakes can go in as deep as 2.5ft . If we cannot drive onto the site (i.e it is in a back-garden) then will require clear access a metre wide, and is no more than 50 yards from our vehicle(s).

Q: Can we as clients hire your tents and put them up ourselves?
A: No, we always erect and dissemble our tents, we do not allow anyone not employed by us to erect tents.

Q: What is the minimum tent hire?
A: The minimum hire is one of any of the tents we offer.

Q: Is tent hire only available at weekends?
A: We offer tents and our other hire services 365 days of the year.

Q: What furnishings do Over The Moon Tents offer?
A: See our decor and lighting pages for more information on this.